FAQ

Q: Where is the Uptown! Knauer Performing Arts Center located?
A: 226 N. High St. West Chester, PA 19380 – between Chestnut & Washington Sts.

Q: Where can I park?
A: Parking options include: street metered parking, Chestnut Street Garage.  Click HERE for more information.

Q: How do I contact Uptown! Entertainment Alliance?
A: Phone: 610.356.ARTS (2787) or email: info@uptownwestchester.org

Q: What are Uptown’s office hours?
A: The administrative offices are typically open Monday – Friday, 12:00noon to 5pm. These hours may vary due to holidays and performances. 

Q: How do I purchase tickets to a performance?
A: The preferred method of purchase is in advance through our website at uptownwestchester.org. You may select your seats and print your e-ticket from your home computer or show your e-ticket on your smartphone. Tickets are also available over the phone at 610-356-2787 or in person at the box office during normal business hours.

Q: Do I have to pay the service fee?
A: Yes, service charges are used for business operations necessary to offer superior selection of genuine, valid tickets to live events.  Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.

Q: What do I wear?
A: There is no specific dress code for performances. Some patrons prefer to dress in business attire while others prefer casual clothing. Formal attire is not generally worn. We would like all of our patrons to feel comfortable and enjoy the performance.

Q: Is the theater handicapped accessible?
A: Yes, the Uptown! Knauer Performing Arts Center has an outdoor lift accessed from the theater parking lot on the South side of the building. Directions for lift usage are posted on the lift. Patrons using the lift will access the theater via the Bar area on the Main Floor.  Once inside the building, an elevator is available to access all  three floors of the theater.  Handicapped seating is available.  The theater also has a looped assistive hearing system which works by tuning hearing aids to T.

Q: Where are the restrooms located?
A: There are restrooms on the lower level of the building. Rest rooms can be accessed using the elevator as well as the stairs.

Q: How early should I arrive?
A: The doors to the theater typically open 30 minutes prior to curtain. Please allow time for parking, traffic, and ticket pick-up, if applicable. The box office opens one hour prior to each performance. If you plan to purchase tickets at the door, please arrive no later than 30 minutes prior to the beginning of the performance. Latecomers may not be seated once a performance starts, unless there is a suitable break. Late seating is at the discretion of the management.

Q: Is there a bar and refreshment area at Uptown!?
A: Yes, the bar opens one hour prior to each performance.  Refreshments are allowed in the Main Stage Theater.  Outside food or beverage are NOT permitted.

Q: May I bring children?
A: Young children are welcome at your discretion. Any performance advertised as “family friendly” is suitable for a young audience.  Please be aware that most performances are approximately 2 hours in length, with a 15 minute intermission. All children must have a ticket. This is strictly enforced by Uptown!’s fire code.

Q: What is Uptown!’s refund policy?

A. All sales are final.  There are no refunds for ticket purchases.  If a show is canceled for any reason, a credit will be issued to your account.

 

THINGS TO KNOW:

  • There is no videotaping or photography allowed in the theatre, before, during or after the performance.
  • Cellphones, pagers and any noisemakers must be silenced. Anyone using one will be asked to momentarily leave the performance.
  • No smoking in the theatre or restrooms, this includes electronic cigarettes.
  • For safety purposes anyone using a walker is asked to place it along the side of the house behind the beam closest to the patron for the duration of the performance.
  • All sales are final.  There are no refunds for ticket purchases.  If a show is canceled for any reason, a credit will be issued to your account.

THEATER ETIQUETTE
Customer satisfaction is the goal of the staff of Uptown! Knauer Performing Arts Center. To ensure that everyone in the audience has the best possible experience when attending events, the following guidelines have been set:

  • Latecomers will not be admitted into the theater once the performance has begun until there is a suitable break or at intermission. If you need to leave the performance at any time, you will be readmitted at a later break.
  • No outside food or beverages are permitted in the Uptown! Knauer Performing Arts Center.
  • All electronic devices (cellular phones, pagers, watch alarms, etc.) should be silenced prior to entering the performance space.
  • Many noises are quite audible due to the optimal acoustics of the venues. 
  • Please keep conversation to a minimum.
  • Aisles must be kept free from any obstructions. All coats and packages that are not checked should be placed under your seat or in your lap.
  • The usher staff is here to assist you. If you experience any discomfort or have any concerns during a performance, please notify the nearest usher for assistance.

A COMMITMENT TO SAFETY

The safety and comfort of visitors, volunteers, artists, and staff at the Uptown! Knauer Performing Arts Center are of paramount importance. In the event of an emergency, audience members will be advised of appropriate procedures by usher and the House Manager.

Please take note of the exit nearest you. A red, illuminated EXIT sign should be visible, with an arrow indicating the direction of an exit door. Should an emergency arise, you will be directed to leave the auditorium and further instructions will be provided as to the safest and quickest way to leave the building. Patrons who need special assistance should contact an usher.

Uptown! Knauer Performing Arts Center is located in beautiful Chester County, home to Longwood Gardens, Brandywine River Museum, Wharton Escherick Studio & Museum, and Brandywine Valley Wine Trail, among countless other top attractions and dining options.

The following websites are excellent resources for choosing what to do before or after your next visit to a performance.

www.figwestchester.com

www.downtownwestchester.com

www.westchesterdish.com

www.brandywinevalley.com

www.countylinesmagazine.com

www.visitphilly.com/counties/chester