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FAQ

Q: Where is the Uptown! Knauer Performing Arts Center located?
A: 226 N. High St. West Chester, PA 19380

Q: Where can I park?
A: Parking options include: street metered parking, Chestnut Street Garage, Lot 10 and the Bicentennial Garage.

Q: How do I contact Uptown! Entertainment Alliance?
A: Phone: 610.356.ARTS (2787) or email: info@uptownwestchester.org

Q: What are Uptown’s office hours?
A: The administrative offices are typically open Monday – Friday, 9am to 5pm. These hours may vary due to holidays and performances. 

Q: How do I purchase tickets to a performance?
A: The preferred method of purchase is in advance through our website at uptownwestchester.org. You may select your seats and print your e-ticket from your home computer. Tickets are also available over the phone at 610-356-2787 or in person at the box office during normal business hours.

Q: What do I wear?
A: There is no specific dress code for performances. Some patrons prefer to dress in business attire while others prefer casual clothing. Formal attire is not generally worn. We would like all of our patrons to feel comfortable and enjoy the performance.

Q: Is the theater handicapped accessible?
A: Yes, the Uptown! Knauer Performing Arts Center has an outdoor lift on the South side of the building and a patron elevator that reaches all three floors of the building and handicapped seating.  The theater also has a looped assistive hearing system; it works when a hearing aid is tuned to T.

Q: Where are the restrooms located?
A: There are restrooms on the lower (1st level) of the building.

Q: How early should I arrive?
A: The doors to the theater open 30 minutes prior to curtain. Please allow time for parking, traffic, and ticket pick-up, if applicable. The box office opens one hour prior to each performance. If you plan to purchase tickets at the door, please arrive no later than 30 minutes prior to the beginning of the performance. Latecomers may not be seated until intermission, unless there is a suitable break. Late seating is at the discretion of the management.

Q: Is there a bar and refreshment area at Uptown!?
A: Yes, the bar opens two hours prior to each performance.  There is no outside food or beverage permitted in the theater during you visit.

  • What are the Rules of the Main Stage Theater
    There is no videotaping or photography allowed in the theatre, before, during or after the performance.
  • Cellphones, pagers and any noisemakers must be silenced. Anyone using one will be asked to momentarily leave the performance.
  • No smoking in the theatre or restrooms, this includes electronic cigarettes.
  • For safety purposes anyone using a walker is asked to place it along the side of the house behind the beam closest to the patron for the duration of the performance.

Q: May I bring children?
A: Young children are welcome at your discretion. Please be mindful that most performances are approximately 2 hours on the Mainstage, with a 15 minute intermission. However, all children must have a ticket. This is strictly enforced by Uptown!’s fire code.

Q: Why can’t I enter my seats after the performance begins?
A: Uptown! does not allow latecomers to enter their seats once the performance has begun for two reasons: it is distracting to the performers onstage and may result in an injury, and it is disruptive to patrons who arrived at the theatre on time. Latecomers may not be seated until intermission unless there is a suitable break determined by management. If you must leave the theatre at any time during the performance, you will not be allowed to re-enter your seats until intermission, although at the discretion of the ushers you may be seated in the back of the theater. Please be sure to allow sufficient time to arrive at least 30 minutes prior to your performance to allow for poor weather conditions, heavy traffic, and/or construction and parking. Unfortunately, there are no refunds or credits. All sales are final.

Q: What is Uptown!’s policy regarding performances postponed due to inclement weather?
A: Uptown! will reschedule a performance only in the most extremely adverse weather conditions. Please visit www.uptownwestchester.org or call the box office at 610-356-2787 beginning at 9:00 a.m. the morning of a performance for updates on the status of a performance. Please continue to check the website or box office phone message throughout the day before you leave for the performance, as a performance’s status may change if the weather worsens. If Uptown! must postpone a performance that does not include a predetermined snow date, a snow date will appear within 48 hours on the website and box office phone message. Uptown! will honor original tickets, and there is no need to make further arrangements. Please make every effort to attend the snow date and find takers for tickets of friends or family members who cannot attend the rescheduled performance date due to previous commitments. Uptown! enforces a strict no-refund policy.

THEATER ETIQUETTE

Customer satisfaction is the goal of the staff of Uptown! Knauer Performing Arts Center. To ensure that everyone in the audience has the best possible experience when attending events, the following guidelines have been set:

  • Latecomers will not be admitted into the theater once the performance has begun until there is a suitable break or at intermission. If you need to leave the performance at any time, you will be readmitted at a later break.
  • No outside food or beverages are permitted in the Uptown! Knauer Performing Arts Center.
  • All electronic devices (cellular phones, pagers, watch alarms, etc.) should be silenced prior to entering the performance space.
  • Seat locations printed on your tickets are not guaranteed past curtain time.
  • Many noises are quite audible due to the optimal acoustics of the venues. Please unwrap any lozenges or throat drops before the performance commences. Please keep conversation to a minimum.
  • Aisles must be kept free from any obstructions. All coats and packages that are not checked should be placed under your seat or in your lap.
  • The usher staff is here to assist you. If you experience any discomfort or have any concerns during a performance, please notify the nearest usher for assistance.

A COMMITMENT TO SAFETY

The safety and comfort of visitors, volunteers, artists, and staff at the Uptown! Knauer Performing Arts Center are of paramount importance. In the event of an emergency, audience members will be advised of appropriate procedures by usher and security staffs.

Please take note of the exit nearest you. A red, illuminated EXIT sign should be visible, with an arrow indicating the direction of an exit door. Should an emergency arise, you will be directed to leave the auditorium and further instructions will be provided as to the safest and quickest way to leave the building. Patrons who need special assistance should contact an usher.

Uptown! Knauer Performing Arts Center is located in beautiful Chester County, home to Longwood Gardens, Brandywine River Museum, Wharton Escherick Studio & Museum, and Brandywine Valley Wine Trail, among countless other top attractions and dining options.

The following websites are excellent resources for choosing what to do before or after your next visit to a performance.

www.figwestchester.com

www.downtownwestchester.com

www.westchesterdish.com

www.brandywinevalley.com

www.countylinesmagazine.com

www.visitphilly.com/counties/chester