We Are Hiring!
House Manager Job Description
The Uptown! Knauer Performing Arts Center, located in historic downtown West Chester, PA, seeks a creative, personable, and enthusiastic House Manager (HM) who is responsible for the smooth operation of the house during the run of shows and events. The HM serves as our concierge, welcomes the public to the theatre and oversees their safety and well-being before, during, and immediately after the show. They answer questions, coordinate usher assignments, listen to patrons’ compliments and concerns, and make audience members feel welcome, while ensuring that all House Management needs are met.
Job Classification/Compensation: Part-time, non-exempt. This position has a minimum requirement of 4 hours per shift. Compensation $18/hour.
Reports to: Audience Services Manager
Job Responsibilities Include:
Overseeing all aspects of audience and artist experience, including pre-performance through post-show closeout – resulting in an excellent patron experience.
Pre-show responsibilities include a. Handling Artist hospitality needs, and confirming any merchandise sale plans.
Maintaining the appearance of lobby, house, and all public areas; ensuring a clean and safe environment.
Preparing for usher arrival; meeting with ushers to review expectations, special instructions, and assignments.
Setting up ticketing, cash drawers, and equipment for box office sales and bar.
Managing printed program distribution and other patron materials, including marketing materials and signage in lobby.
Patron arrival and show responsibilities include a. Ensuring welcoming arrival experience for patrons.
Coordinating performance timelines with stage management, artist concierge (if scheduled), including curtain speeches, house opening, and intermission.
Resolving complaints and conflicts raised by patrons.
Working with bar tenders on handling potential bar workflow issues.
Post show responsibilities include a. Coordinating patron exit and clean-up duties with ushers.
Closing out bar sales and box office reports.
Preparing bank deposits and other necessary financial documentation.
Preparing a post-show HM report.
Providing leadership in emergency situations, including fire alarms, incident reports, and inclement weather warnings.
Qualifications and Education
The successful candidate will be:
1. Experienced in working with audiences or in the service industry, where ensuring the comfort and safety of people was the primary job.
2. An assertive self-starter who is able to work independently.
3. An effective problem solver with outstanding communication skills.
4. COVID-19 vaccinated
5. Minimum of High School Diploma. College degree preferred.
To apply, please send your cover letter, resume, and three professional references to Charlotte Kroft, Audience Services Manager firstname.lastname@example.org
Applications will be reviewed immediately, and interviews will be conducted on a rolling basis until the position is filled.